Terms of Service

1. Agreement to these Terms

These Terms of Service (“Terms”) govern your use of the Hirevo website and service at hirevo.in. By creating an account, clicking to accept, or using Hirevo, you agree to them and to our Privacy Policy and Refund & Cancellation Policy, which form part of these Terms. If you do not agree, do not use the service.

2. About Hirevo

Hirevo is operated by Shrijal Goswami, an individual operating the Hirevo service from Madhya Pradesh, India (“Hirevo”, “we”, “us”). Hirevo is a brand name, not a registered company.

Hirevo, a hosted service that analyses resumes against a job description and helps a hiring team record and defend its decisions.

In plain terms: Hirevo provides AI-assisted resume parsing, scoring, matching, comparison, interview intelligence and related hiring-support tools. It helps people make hiring decisions. It does not make them.

3. Eligibility and authority

• You must be at least 18 years old and able to enter into a binding contract.
• Hirevo is a business tool. You may use it only for your own recruiting or on behalf of an organization that has authorised you to do so.
• If you accept these Terms on behalf of an organization, you confirm you have the authority to bind it, and “you” means that organization as well as you personally.

4. Accounts

• You need an account to use Hirevo. Sign-in is by email and password or by a one-time link sent to your email address.
• Give accurate information and keep it current. Your account email is how we reach you about billing, security and changes to these Terms.
• Keep your credentials confidential. You are responsible for activity under your account, and you must tell us promptly if you believe it has been compromised.
• One person per login. Sharing an account across several people is not permitted.

5. Workspaces and team members

Every account belongs to an organization (a “workspace”). The person who creates the workspace administers it and may invite others as team members, up to the seat limit of the workspace’s plan. Team members act on the workspace’s behalf.

• The workspace is responsible for the actions of everyone it invites, including what they upload and what they do with the output.
• Administrators are responsible for removing access when someone leaves. Removed members lose access immediately; content they created stays with the workspace.
• Roles control what each member can do inside the workspace; a seat is a seat regardless of role.

6. Customer content

“Customer content” means everything you or your team put into Hirevo: resumes, job descriptions, notes, decisions and any other material, together with the analysis Hirevo generates from it for you.

• You retain all rights you hold in your customer content. We do not claim ownership of it.
• You grant Hirevo a limited, non-exclusive licence to host, store, process, analyse, display and transmit your customer content, solely as needed to provide, secure, support and maintain the service for you and as described in the Privacy Policy.
• We do not use your resumes, notes or decisions to train AI models that serve anyone other than your workspace, and we do not sell customer content.
• You are responsible for the content you upload, for having the right to upload it, and for keeping your own copies. Hirevo is not an archive or a system of record for your hiring process.

7. Resume and candidate data

Resumes contain personal data about people who are not our customers and usually have no Hirevo account. When you upload them, you are the party responsible for that data and we process it only on your instructions to provide the service.

• You confirm that you have the authority and a lawful basis under applicable law to upload each resume and to have it analysed for the role concerned, and that you have given candidates any notice the law requires.
• You will not upload sensitive personal data that a hiring decision does not need — for example health, biometric, financial or government-identifier data. The service is not designed to hold it.
• You will respond to candidates who exercise rights over their own data. Where they contact us instead, we will refer them to you and help you respond.
• You will delete candidate data from Hirevo when you no longer have a reason to keep it.

8. Job descriptions and hiring information

Job descriptions and role requirements you enter are customer content. Hirevo reads every resume against them, so the quality of the analysis depends on the accuracy of what you provide. You are responsible for ensuring that your role requirements comply with the employment and anti-discrimination laws that apply to you.

9. Permitted use

You may use Hirevo to screen, analyse, compare and organise candidates for genuine hiring purposes, within your plan’s limits and in accordance with these Terms and applicable law.

10. Prohibited use

You agree not to:

• use Hirevo to make, or to appear to make, an automated hiring decision without a person reviewing it;
• use Hirevo to discriminate against candidates on any ground protected by applicable law;
• upload content you have no right to upload, malware, or anything unlawful;
• reverse engineer, copy, resell, sublicense or white-label the service, or use it to build a competing product;
• attempt to circumvent plan limits, credit accounting, entitlement checks, rate limits or security measures;
• access the service by automated means other than the API we provide, or share API keys outside your workspace;
• use the service in a way that degrades it for others or exposes other customers’ data.

11. AI-generated analysis and its limitations

Hirevo’s scores, match categories, rankings, summaries, comparisons, interview packs, recommendations and similar outputs are produced by automated and AI systems. They are decision-support tools, not decisions.

• AI outputs may contain errors, omissions or inaccuracies. They can misread a resume, miss a qualification, or weigh something wrongly.
• We do not guarantee that any score, match, ranking, recommendation or summary is correct, complete or suitable for a particular role or candidate.
• You remain responsible for reviewing outputs, checking them against the underlying resume, and making your own hiring decisions. Hirevo does not make employment decisions on your behalf and must not be represented to candidates or anyone else as doing so.
• Where Hirevo shows the parts of a resume that relate to a claim, it is showing you where to look; it is not a substitute for reading the document.
• We have not completed a formal bias audit of the analysis and do not claim one. If you are subject to a legal requirement to audit automated hiring tools, you are responsible for meeting it.

12. Credits

Hirevo is metered in Hirevo Credits, drawn from one wallet shared by your whole workspace, whether you work in the app or through the API. Each AI operation consumes credits according to the price schedule in force when it runs. Under the current schedule most operations cost a fixed number of credits — a resume analysis costs 5 — and the schedule may set, for some operations, an amount that scales with the size of the material processed (for example a longer resume or a fuller interview pack) within a published minimum and maximum. Current amounts are on the pricing page, and the exact number of credits each operation consumed is recorded in your credit ledger. Credits are reserved when an operation starts, settled to the amount actually used when it completes, and returned in full if it fails.

• Credits included in a monthly subscription are allocated for that subscription month, reset when the next subscription month begins, and do not roll over. Unused monthly credits are not carried forward and are not refundable.
• Credits from a one-time trial product are allocated once and are not tied to a monthly period.
• Credits have no cash value, cannot be transferred between workspaces, and cannot be exchanged for money except where a refund is due under the Refund & Cancellation Policy.
• When a workspace has no credits left, AI operations stop until credits are renewed or purchased. Everything already in Hirevo stays readable.

13. Free plan

The Free plan costs nothing and includes 10 Hirevo Credits — enough for 2 resume analyses — for the lifetime of the workspace, together with resume parsing, the ATS score and a basic AI summary. It is a trial of the real analysis, not a monthly allowance, and it does not renew. We may change the free plan’s allowance for new workspaces.

14. Paid subscriptions

Two monthly subscriptions are available today:

• Plus — ₹999 per month, 1,000 Hirevo Credits per month (about 200 resume analyses), up to 3 team members. Adds full resume analysis, candidate comparison and PDF export.
• Pro — ₹2,499 per month, 5,000 Hirevo Credits per month (about 1,000 resume analyses), up to 25 team members. Adds AI Copilot, semantic search, interview intelligence, advanced analytics, executive reports, Excel export, predictive intelligence, organizational knowledge, integrations and API access.
• Custom — custom pricing, 25,000 Hirevo Credits per month (about 5,000 resume analyses), unlimited team members. Adds the autonomous agent, webhooks, single sign-on, audit logs and dedicated support. Custom plans are agreed individually, and the pricing and commercial terms in that agreement take precedence over this section where they differ.

Which capabilities each plan includes, and their limits, are set out on the pricing page and enforced by the service from the same catalog. Some capabilities listed for a plan may be released after you subscribe; where a capability material to your plan is withdrawn, we will tell you before it takes effect.

15. One-time trial products

• Trial — ₹99 one-time, 50 Hirevo Credits, for trying resume and role-based analysis.
• Interview Trial — ₹149 one-time, 60 Hirevo Credits, including an interview trial package.

One-time products are bought once, do not renew, and are consumed as credits are used. They are not subscriptions.

16. Billing and payments

• Prices are shown in Indian Rupees on the pricing page and are inclusive of applicable GST unless stated otherwise. Where a price is shown in another currency it is indicative unless checkout is offered in that currency.
• Payments are processed by Razorpay. We do not receive or store your card or bank details; Razorpay handles them under its own terms and privacy policy.
• Subscription charges are taken in advance for each monthly period. One-time products are charged once at purchase.
• You are responsible for any taxes that apply to your purchase other than those we are required to collect.
• Where self-serve checkout is not yet available for your plan or market, plan changes are arranged by contacting us and take effect when we confirm them.

17. Subscription renewal

Plus and Pro renew automatically each month, and the monthly credit allowance is granted afresh at the start of each subscription month, unless you cancel before the next renewal. If a renewal payment fails, we keep your team working while the payment is retried and contact you; access is suspended only after a grace period has passed without payment. Nothing is deleted when access is suspended.

18. Cancellation

• You may cancel a subscription at any time before its next renewal. Cancellation stops future renewals.
• Cancellation does not automatically refund the current billing period. You keep the plan and the credits already granted for that period until it ends, and you are not charged again.
• One-time products do not renew, so there is nothing to cancel.
• To cancel, write to us from the email address on the account. There is no self-serve cancellation control yet. Our written confirmation is what makes a cancellation effective.

19. Refunds

Refunds are governed by our Refund & Cancellation Policy. In short: duplicate or unauthorised payments and purchases we failed to deliver are refundable; credits already used and periods already started generally are not, except where the law requires or we agree an exception.

20. Intellectual property

Hirevo — the software, its design, its analysis methods, the Hirevo name and marks — belongs to us or our licensors and is protected by intellectual-property law. These Terms do not transfer any of it to you. Your customer content remains yours, as clause 6 says.

21. Licence to use the service

Subject to these Terms and your plan, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use Hirevo for your internal hiring purposes during your subscription or use of the free plan. Any rights not expressly granted are reserved.

22. Third-party services

Hirevo relies on third-party providers for hosting, authentication, storage, payment processing, email delivery and AI inference. They are listed in the Privacy Policy. We choose and supervise them, but we do not control them, and their availability affects ours. Your use of any third-party product that connects to Hirevo is governed by that product’s terms.

23. Service availability

We aim to keep Hirevo available and to fix problems quickly, but we do not promise a specific level of availability and do not currently offer a service-level agreement. The service may be interrupted for maintenance, updates, provider outages or events outside our control. Where we can, we will give notice of planned maintenance.

24. Security

We protect customer content with measures described in the Privacy Policy, including encryption in transit and at rest and database-level isolation between workspaces. You are responsible for the security of your own credentials, devices and API keys, and for the access you grant to team members. Report a suspected security problem to us at once.

25. Suspension and termination

• You may stop using Hirevo at any time and may ask us to close your workspace.
• We may suspend or restrict access immediately where continued use would break the law, put candidates, other customers or the service at risk, or where fees remain unpaid after the grace period and notice.
• We may end these Terms for material breach that is not fixed within a reasonable time after we point it out, or on 30 days’ notice for any reason, in which case we will refund any prepaid period not yet used.

26. Effect of termination

When your workspace closes, your right to use Hirevo ends. We will keep your content available for a short period so you can retrieve it if you ask, then delete it as described in the Privacy Policy, except for records we must keep by law, such as invoices. Clauses that by their nature should survive — including those on customer content licences already exercised, intellectual property, disclaimers, liability, indemnity and governing law — survive termination.

27. Disclaimers

Hirevo is provided “as is” and “as available”. To the extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement, and any warranty that the analysis is accurate, complete or error-free. Nothing in these Terms is advice on employment law, and Hirevo does not guarantee any hiring outcome.

28. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, lost profits, lost data or lost business, or for any hiring decision you make or do not make using the service. Our total liability to you for all claims arising out of these Terms in any twelve-month period is limited to the fees you paid us in that period. Nothing in these Terms limits liability that cannot lawfully be limited.

29. Indemnification

You will defend and indemnify us against claims, losses and reasonable costs arising from your customer content, your uploading of candidate data without proper authority, your hiring decisions, or your breach of these Terms or applicable law. We will tell you promptly of any such claim and cooperate reasonably in its defence.

30. Changes to the service

Hirevo is early and changes often. We may add, change or withdraw features, plans and prices. A price change applies from your next renewal and we will tell you before it does. Where a change removes something material from a paid plan mid-period, we will tell you in advance and you may cancel without penalty.

31. Changes to these Terms

We may update these Terms. We will post the new version here with a new “last updated” date, and where a change materially reduces your rights we will email account holders at least 30 days before it takes effect. Continuing to use Hirevo after that date means you accept the change; if you do not, cancel before it takes effect.

32. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to any law that gives you the right to bring a claim elsewhere, the courts in Madhya Pradesh, India have exclusive jurisdiction over any dispute arising out of them. Before going to court, please raise the matter with us first; most disputes are resolved by a conversation.

33. Contact

Questions about these Terms: hello@hirevo.in (hello@hirevo.in). Other ways to reach us are on our contact page.