Terms of Service

1. Who this agreement is with

These terms are between [registered entity — to be confirmed] (“Hirevo”, “we”, “us”) and the organization whose account accepts them (“you”). If you accept them on behalf of an employer, you confirm you are authorised to bind that employer.

Registration number: [registration number — to be confirmed].

2. What we provide

Hirevo, a hosted service that analyses résumés against a job description and helps a hiring team record and defend its decisions.

We provide the service as it exists at the time you use it. Features are described on our pricing page, and what your plan includes is what the service enforces — the two are generated from a single source so they cannot disagree. We may add, change or withdraw features; where a change removes something material from a paid plan, we will tell you before it takes effect.

We do not promise a specific level of availability, and we do not currently offer a service-level agreement. If that changes it will be a separate written commitment, not an amendment to this page.

3. Your account and your team

• You are responsible for everything done under your account, including by people you invite.
• Keep credentials confidential and tell us promptly if you believe they have been compromised.
• Seats are per person. Sharing one login across several people is not permitted, and it makes your own audit trail useless.
• You are responsible for removing access when someone leaves your team.

4. Candidate data, and the responsibility that comes with it

Résumés you upload contain other people’s personal data. In respect of that data you are the controller and we are the processor: you decide why it is processed, and we process it only to provide the service to you.

• You confirm you have a lawful basis to upload each résumé and to have it analysed.
• You will not upload special-category data (health, biometrics, and similar) — the service is not designed to hold it.
• You will respond to candidates exercising their rights over their own data. We will help you do so; see the Privacy Policy.
• You will not use Hirevo to make a decision producing a legal or similarly significant effect on a candidate without a human reviewing it.

That last point is not boilerplate. Hirevo recommends and evidences; a person decides. The product is built that way and the agreement says so.

5. Acceptable use

You agree not to:

• reverse engineer, resell or white-label the service without our written agreement;
• use it to build a competing product, or to benchmark it for publication without telling us;
• upload malware, or content you have no right to upload;
• attempt to circumvent plan limits, entitlement checks or rate limits;
• use the service to discriminate against candidates on any ground protected by applicable law.

6. Plans, limits and payment

Free includes 2 résumé analyses for the lifetime of your organization — it is a trial, not a monthly allowance. Paid plans renew at the start of each calendar month and their allowances reset then.

Prices are shown on the pricing page and are inclusive of applicable GST. Charges are taken in advance for each billing period. Refunds and cancellation are covered by our Refund & Cancellation Policy, which forms part of these terms.

If a payment fails we will keep your team working while we sort it out, rather than locking a hiring pipeline mid-week. We will suspend access only after we have contacted you and a reasonable grace period has passed.

7. Your data stays yours

You own the content you put into Hirevo. We claim no ownership over your résumés, notes, decisions or reports, and we do not use them to train models that serve anyone other than your organization.

You can export your data while your account is active. On termination we will keep it available for 30 days so you can retrieve it, then delete it in the ordinary course described in the Privacy Policy.

8. Confidentiality

Each side will protect the other’s non-public information with at least the care it applies to its own, and will use it only to perform this agreement. This survives termination.

9. Ending the agreement

• You may cancel at any time; cancellation takes effect at the end of your current billing period.
• We may suspend an account immediately where continued use would break the law, endanger the service, or where fees remain unpaid after notice.
• We may end the agreement on 30 days’ written notice, refunding any period paid for and not used.

10. Warranties and liability

The service is provided as-is. We do not warrant that its analysis is free of error, and you should not treat it as the sole basis for a hiring decision — the product is designed around a human making the call, and this clause reflects that rather than disclaiming it after the fact.

To the extent the law allows, neither side is liable for indirect or consequential loss, or for lost profits or goodwill. Our total liability in any twelve-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

11. Changes to these terms

We will post any change here and update the date at the top. Where a change materially reduces your rights we will give at least 30 days’ notice by email before it takes effect, and you may cancel within that period without penalty.

12. Governing law

This agreement is governed by the laws of [jurisdiction — to be confirmed], and the courts there have exclusive jurisdiction over any dispute.

13. Contact

Questions about these terms: support@hirevo.in.