Refund & Cancellation Policy

1. What this policy covers

This policy applies to every purchase from Hirevo, operated by Shrijal Goswami: the Plus and Pro monthly subscriptions, the one-time Trial and Interview Trial products, and Custom plans except where a Custom agreement says otherwise. It forms part of our Terms of Service.

2. You do not have to buy to evaluate

Every workspace starts on Free, which includes 10 Hirevo Credits — 2 full resume analyses — with no card required. It is the real analysis, so you can see what Hirevo produces before any money changes hands.

3. Subscriptions

Plus (₹999 per month) and Pro (₹2,499 per month) are monthly subscriptions. They are charged in advance and renew automatically each month unless cancelled before the next renewal. Each subscription month grants that plan’s credit allowance.

4. Cancelling a subscription

• You can cancel at any time before the next renewal.
• Cancellation stops future renewals. You will not be charged again.
• Cancellation does not automatically refund the current billing period. You keep your plan, and the credits already granted for the period, until the period ends; the workspace then moves to the Free plan.
• Everything already in Hirevo — candidates, analyses, decisions and notes — stays readable after the plan ends. You lose only the capabilities the Free plan does not include.
• To cancel, write to us from the email address on the account — there is no self-serve cancellation control yet. We confirm every cancellation in writing, and the confirmation is what makes it effective. We will not put you through a retention call.

5. Monthly credits

Credits included in a subscription are allocated for that subscription month and reset when the next month begins. Unused monthly credits do not roll over, are not refundable, and are not converted to cash. Credits are charged when an operation runs and returned automatically if it fails.

6. One-time trial products

The Trial (₹99, 50 credits) and the Interview Trial (₹149, 60 credits) are one-time purchases. They do not renew, there is nothing to cancel, and their credits are not tied to a monthly period. Refunds for them follow the eligibility rules below.

7. When we refund

We will refund, or review for a refund, in these cases:

• A duplicate payment for the same purchase.
• A payment that was captured but where the plan or credits you paid for were not delivered because of a technical failure on our side.
• A payment you did not authorise, once we have verified it.
• An accidental duplicate subscription or purchase.
• Other exceptional cases, at our reasonable discretion — if something has gone wrong, tell us, and we will look at it properly.

8. When we generally do not refund

• Credits that have already been used.
• Resume analyses, AI reports, comparisons or interview packs that have been completed.
• Credits that were simply not used before a period ended.
• Dissatisfaction with an AI result where the service ran and delivered its output. The analysis is decision support, and we do not guarantee any particular score or ranking.
• A subscription period that has already started, except where the law requires a refund or we approve an exception under clause 7.

No purchase is beyond review: if it falls under clause 7, or you believe we have made a mistake, write to us.

9. How to request a refund or cancellation

Email hello@hirevo.in (hello@hirevo.in) from the address on your account, and include:

• the account email address;
• the transaction, order or payment reference, if you have it;
• what you bought — the plan or one-time product;
• the reason for the request.

We will acknowledge the request and tell you what we decide. Where we need more information to verify a payment, we will ask for it.

10. How approved refunds are paid

Refunds are returned to the original payment method through Razorpay, our payment processor. Approved refunds are generally processed within 5–7 business days after approval, although the time for funds to appear may vary depending on the payment provider or bank. Razorpay processes the payment; the refund decision and this policy are Hirevo’s.

11. Failed renewal payments

If a renewal payment fails, your team keeps working while the payment is retried and we contact you. Access is suspended only after a grace period has passed without payment, and nothing is deleted when an account is suspended. A failed payment is not a cancellation; if you want to cancel, tell us.

12. Changing plans

Upgrading takes effect when the new plan is paid for. Moving to a lower plan takes effect at the end of the current billing period, and nothing you have already analysed is removed by a downgrade. Where self-serve plan changes are not yet available for your plan or market, write to us and we will apply the change.

13. Custom plans

Custom plans are agreed individually. Where a Custom agreement sets its own cancellation or refund terms, those apply; otherwise this policy does.

14. Contact

Refund and cancellation requests, and anything unclear on this page: hello@hirevo.in (hello@hirevo.in). Our Privacy Policy explains what happens to your data when a workspace closes.