Refund & Cancellation Policy

1. You do not have to buy to evaluate

Every organization starts on Free, which includes 2 full résumé analyses with no card required. That is the real analysis, not a reduced one — the intent is that you know whether Hirevo works for you before any money changes hands.

2. Cancelling

You can cancel at any time. Cancellation takes effect at the end of the billing period you have already paid for, so you keep the plan you bought until it expires and are not charged again.

There is no self-serve cancellation button yet. To cancel, contact us at support@hirevo.in from the email address on the account. We will confirm in writing, and the confirmation is what counts — not the request.

We will not make you sit through a retention call. If you tell us why you are leaving we will listen; if you do not, we will still cancel.

3. Refunds

We refund in these cases:

• Within 7 days of a first subscription payment, for any reason, in full.
• Where you were charged after cancelling, or charged twice — in full, promptly, without argument.
• Where a fault on our side made the service substantially unusable for a material part of a billing period — pro rata for that period.

We do not normally refund:

• A partly used billing period following a voluntary cancellation, since you keep access until it ends.
• A period during which the service worked and was used.
• Charges older than the current and immediately preceding billing period.

Résumé allowances do not carry over between months and are not separately refundable — they are part of the plan, not a purchase of credits.

4. How a refund is paid

Refunds go back to the original payment method through our payment processor. We initiate them within 5 business days of agreeing one. How long the money then takes to appear is the card issuer’s or bank’s decision, typically 5 to 10 business days, and is outside our control.

5. A failed payment is not a cancellation

If a renewal payment fails we keep your team working while we sort it out with you, rather than locking a hiring pipeline mid-week. We will contact you, retry, and suspend access only after a grace period has passed. Nothing is deleted when an account is suspended.

6. Your data when you leave

Cancelling does not delete anything immediately. Your candidates, decisions, notes and ledger remain readable and exportable for 30 days after the account closes, so you can take them with you. After that they are deleted as described in the Privacy Policy.

Ask us to delete sooner and we will. Invoices are the exception: tax law requires us to keep them.

7. Downgrading

Moving to a lower plan takes effect at the end of the current billing period. Nothing you have already analysed is removed by a downgrade — you keep your data and lose only the capabilities the lower plan does not include.

8. Contact

Refund and cancellation requests, and anything unclear on this page: support@hirevo.in.